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Refund Policy

A legal disclaimer

Esthetic skin care is not an exact science. Each individual’s medical history, lifestyle and skin behaves differently and there is therefore no way to guarantee a specified result or guarantee freedom from adverse side effects. The estheticians will take all possible precautions to avoid such complications. It is therefore imperative that you disclose all of your information candidly so that your treatment can be altered to help avoid complications.

Adverse side effects of facials include but are not limited to: swelling of the face, redness of the treated area, bruising, blistering of the skin, crusting of the skin, scars, infection, cuts and burns, change of pigmentation of the skin, allergic reaction to the products used and stinging.

I have had the opportunity to ask my esthetician any questions I may have. I understand this is a cosmetic procedure with risks and potential side effects, and I voluntarily wish to have the services provided with knowledge of the potential side effects. I understand that any false information I have provided may lead to undesirable consequences and affirm I have truthfully discussed my personal and medical history to my esthetician. I further understand my failure to follow post care instructions may also lead to undesired results, complications or effects. I understand that the esthetician does not diagnose illness, disease, or any other physical or mental conditions. To the maximum extent allowed by law, I agree to waive and release any and all present and future claims, suits or related causes of action against Aloha Medspa LLC and its service providers.

Refund Policy - the basics

Please be advised that there is a 24-hour requirement for cancellations of any service. If you fail to cancel your appointment 24 hours in advance, you will be charged your deposit you paid at the time of booking of the service.

This applies to any to our appointment based services: All services except packages or memberships. If you fail to cancel your appointment 24 hour in advance you forfeit that session. 

What to include in the Refund Policy

All sales are final with the exception of: medical condition and/or change in medication that could interfere with equipment or products used during your session. We understand things happen that cant be avoided. In those situations please contact us to see what options are available such as rescheduling your appointment or possible partially refund.  

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